Your Privacy Matters
Jaroorat is committed to protecting personal data while enabling trusted interactions between customers, vendors, technicians, and delivery partners.
This Privacy Policy explains how information is collected, processed, stored, and safeguarded when you access the Jaroorat platform, website, or associated applications.
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1. Information We Collect
We collect information necessary to operate a reliable local commerce infrastructure.
Account Information:
- Name
- Phone number
- Email address
- Login credentials
Service Data:
- Booking details
- Vehicle information
- Service history
- Vendor interactions
Device & Technical Data:
- Device identifiers
- Session tokens
- IP address
- Browser type
- Authentication logs
Operational Data:
- Chat communications
- Support requests
- Ratings and feedback
- Transaction metadata
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2. Why We Collect Data
Your data enables core platform functionality.
We use information to:
- Facilitate bookings and transactions
- Connect customers with vendors
- Coordinate technicians and deliveries
- Maintain platform security
- Prevent fraud and abuse
- Improve operational reliability
Jaroorat does not sell personal data.
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3. Legal Basis for Processing
Data is processed under lawful grounds including:
- User consent
- Contractual necessity
- Regulatory compliance
- Legitimate operational interests
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4. Data Sharing Framework
Jaroorat operates as coordination infrastructure.
Information may be shared **only when necessary** with:
- Service providers fulfilling bookings
- Technicians assigned to jobs
- Delivery partners handling logistics
- Payment processors
- Regulatory authorities when legally required
All participants are expected to handle data responsibly.
Jaroorat is not responsible for misuse by independent third parties once data is shared for service fulfillment.
*(This clause is extremely important for marketplaces.)*
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5. Data Security
We implement reasonable safeguards including:
- Encrypted authentication workflows
- Secure session management
- Access controls
- Monitoring against unauthorized activity
However, no digital infrastructure is completely immune from risk.
Users share information at their own discretion.
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6. Data Retention
Information is retained only as long as operationally required.
Retention considerations include:
- Service continuity
- Legal obligations
- Fraud prevention
- Dispute resolution
Data no longer necessary may be anonymized or deleted.
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7. User Rights
Subject to applicable law, users may request:
- Access to their data
- Correction of inaccuracies
- Deletion where permissible
- Restriction of certain processing activities
Requests can be submitted to:
support@jaroorat.in
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8. Cookies & Tracking
Jaroorat may use cookies or similar technologies to:
- Maintain login sessions
- Improve usability
- Analyze performance
Users may adjust browser settings, though some features may degrade.
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9. Third-Party Services
The platform may integrate external services such as:
- Payment gateways
- Mapping tools
- Communication providers
These services operate under their own privacy policies.
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10. Children's Privacy
Jaroorat is not intended for individuals under 18.
We do not knowingly collect minor data.
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11. Policy Updates
As infrastructure evolves, this policy may be updated.
Continued platform usage implies acceptance of revisions.
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12. Governing Law
This Privacy Policy is governed by the laws of India.
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Contact
For privacy-related inquiries:
support@jaroorat.in
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Jaroorat believes trusted platforms are built on transparency, responsible data practices, and respect for user privacy.
