Vendor Participation Agreement
This Agreement governs participation by vendors using the Jaroorat Platform to receive bookings, manage services, and connect with customers.
Jaroorat operates as a technology infrastructure platform. It does not charge commissions on bookings unless explicitly stated in future policy updates.
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1. Platform Model
- Jaroorat provides discovery, booking, workflow, and communication infrastructure.
- Vendors retain 100% of their service revenue unless otherwise announced.
- Jaroorat may charge subscription fees for access to workshop tools and operational systems.
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2. Equal Marketplace Policy
- All vendors are treated equally within platform systems.
- Jaroorat Automobile operates as a founding vendor but receives no algorithmic advantage.
- Ranking is determined by performance, reliability, and transparency.
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3. Subscription Structure
- Workshop app access may require a monthly subscription.
- Failure to maintain active subscription may result in listing suspension.
- No per-booking commission applies under the current model.
Technicians and delivery partners may join without subscription charges.
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4. Vendor Responsibilities
Vendors must:
- Provide accurate service listings.
- Honor confirmed bookings.
- Maintain professional standards.
- Communicate transparently with customers.
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5. Platform Integrity
Even without commission, vendors may not:
- Misrepresent pricing on the platform.
- Manipulate booking workflows.
- Use the platform solely for lead harvesting.
- Undermine platform trust mechanisms.
Jaroorat exists to create structured, transparent commerce — not fragmented side channels.
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6. Pricing Transparency
- Displayed prices must reflect actual service charges.
- Any variation must be approved by the customer.
- Hidden fees are prohibited.
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7. Customer Data Usage
Customer information accessed via Jaroorat must only be used for service fulfillment.
It may not be:
- Stored for unrelated marketing.
- Sold to third parties.
- Shared without consent.
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8. Reputation System
Jaroorat may publish:
- Ratings
- Completion rates
- Response times
- Service metrics
Reputation is core to platform trust and may not be manipulated.
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9. Suspension Rights
Jaroorat may suspend vendors for:
- Repeated cancellations
- Fraudulent conduct
- Customer harm
- Policy violations
- Non-payment of subscription (if applicable)
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10. Platform Evolution
Jaroorat reserves the right to evolve its business model, including the introduction of commissions or transaction fees in the future, with prior notice.
Continued use after notice constitutes acceptance.
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11. Independent Status
Vendors remain independent entities.
No employment or partnership relationship is created.
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12. Governing Law
This Agreement is governed by the laws of India.
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13. Other
Jaroorat reserves the right to introduce transaction fees in future platform versions.
14. Acceptance
By listing services or accepting bookings on Jaroorat, the Vendor agrees to this Agreement.
